Frequently Asked Questions
When Can I Get My Order?
Your order will be delivered by Janio
As of 1st May 2020, we will be engaging the services of Janio as our main delivery service provider.
Janio provides a doorstep service so do provide a valid local mobile phone number where possible so the delivery personnel can contact you when necessary. Janio delivers within the time period of 0900 hours and 2200 hours, except on public holidays where there is no delivery. (Where necessary, in the case of delivery to areas not covered by Janio, we will be engaging Qxpress as the delivery service provider.)
Shipping fees are a flat $4.70 within Singapore (unless otherwise stated).
Once we have sent out your parcel, a notification email with the parcel's tracking number will be sent to you by Janio.
You can track your parcel at this website: https://tracker.janio.asia/
How do I track my parcel?
You can check on the status of your parcel with the tracking number (X091XXXXXXXXXX) that we will send you in the shipping confirmation email, once we dispatched your order.
Please keep in mind that it takes at least
1-2 business days for the system to process your parcel's details. Do not be alarmed if you are unable to track your parcel after you've received the tracking number from us!
What happens if I did not receive my parcel?
If you have received the tracking number, you may track the status with this link: https://tracker.janio.asia/
If something went wrong i.e. it states delivered but you did not receive the parcel, please contact us so we can assist you further.
If your parcel is sent back to us, we will contact you as soon as possible to re-arrange another delivery.
If all else fails, drop us a message via
Contact and we will do our best to assist you!
Sender's information:
Tiong Hoe Specialty Coffee
What will happen to my parcel if no one is at home to receive it?
How long do I expect to wait?
It can take between 7 - 10 working days from the day you place your order, depending on the day that you place it.
When will my order be shipped out?
We will definitely aim to get your beans to you as soon as possible and will not be more than 10* days post-roast.
Store Pickup
If you've chosen store pickup for your orders, an notification email will be sent to you once it is ready for collection.
Store Pickup is only available at our cafe located at:
Tiong Hoe Specialty Coffee
170 Stirling Road, #01-1133
Returns, exchange & cancellation policies
Unfortunately, we do not accept returns for coffee orders. Also, we are unable to cancel and refund your order if the incorrect shipping address was provided during the purchase.
We thoroughly check through our coffee equipment and accessories before we ship them out and hence, the item(s) delivered are not returnable/exchangeable. Damage due to shipping will be in the carrier's liability. We highly recommend for a store pickup for coffee equipment and accessories purchases.
Coffee Tips
How long can I keep my coffee?
We highly recommend to consume our roasted coffee beans within a month (two weeks if your beans are pre-grounded) from the roast date (indicated on the information sticker on your bag of coffee) for the best enjoyment of the coffee flavors.
The flavors of our roasted coffee beans are at its peak after it is rested 7-14* days from the roast date.
While there is no defined expiration date or best before for coffee, the best way to guage if your coffee is still fresh is to follow your senses. If the flavor notes are absent and taste differently from the first time you have tried it, it is safe to say that the coffee has expired and it's time to get a new bag.
*Depending on the origin and roast profile of the coffee beans
How should I keep my coffee?
The moment the coffee is roasted, it begins to stale due to oxidation. Both oxidation and moisture are really bad for coffee.
The best way to store coffee beans is to keep them in a air-tight container, in a cool and dry place. Air-tight bean canisters that are capable of pushing oxygen out through a one-way valve prolongs coffee bean freshness as well.
Freezing of coffee beans is not recommended unless you have the knowledge and experience in storing them. If done wrongly, moisture might get onto the coffee beans, causing premature coffee extraction.
How do I brew my coffee?
There are many different ways of brewing coffee. Do check out our brewing guides page for more details on the commonly used methods!
Should I have my coffee ground when I purchase my coffee?
We highly recommend to only grind your coffee beans on demand, as pre-ground coffee loses its freshness really quick. Ground coffee has larger surface areas for oxidation to happen, causing the coffee to stale really fast.
An inexpensve hand grinder is sufficient if you're intending to make filter coffee, and the grinding process is really quick and therapeutic! For a portable and affordable hand grinder, you can check out the Porlex hand grinder we have on our online store.
However, we do offer coffee bean grinding services when you purchase beans in-store or on our online store. Do indicate that you want your beans ground if you are ordering through our online store!
Where are your coffee from?
We currently carry about 20 different origins of specialty coffee - from Africa, South and Central America as well as Asia.
General
Will you be shipping internationally soon?
Yes! We definitely would love our overseas friends to enjoy our coffee as well. We are in the midst of searching for viable shipping options that are sustainable, while keeping the quality of our coffee beans.
Stay tuned to our social media platforms for the latest updates!
I want to join your team!
Interested to join our team? Head to our Contact page and send us a message, successful applicants will be notified as soon as possible!
Academy
Are your Academy modules payable by SkillsFuture credits?
Unfortunately, we aren't registered under SkillsFuture at the moment. Hence, our Academy is not payable using SkillsFuture credits.
Are your Academy modules SCA certified?
No, our modules are not SCA certified and hence, we aren't able to present a Certificate to you.