FAQ - Coffee Subscription

What is the coffee subscription plan?


The new subscription model (from Jan 2021) is a recurring plan whereby you'll get to receive your favorite coffee beans right to your doorstep monthly, without you having to purchase them over and over again.

Furthermore, you'll get to enjoy some savings depending on the subscription period, the longer you subscribe for, the more you save!




How are the subscription plans categorised?


Each subscription plan is catered to a fix Espresso Blend or Single Origin Filter.

For instance, you'll only receive Gachala if you subscribe to the Gachala Subscription Plan.




How does the subscription plan work?


It's simple! All you need to do is choose from our range of different subscription plans, your preferred length of subscription, and check out!




How long do I have to subscribe for?


You can choose between 3, 6 or 12 months.

You'll receive 2 bags of coffee when you purchase a subscription. If you'd like to receive more coffee, simply get another subscription!




Can I cancel my subscription?


Regrettably, no. Our subscription plans comes with a lower pricing and to avoid any exploitation, we have decided to not allow any cancellations.




Can I pause my subscription?


Regrettably, this feature is not available as of now due to the limitations of the platform provider.




Can I change my subscription?


Unfortunately, no. Each subscription plan is fixed!




How much coffee will I receive each month?


For each subscription plan, you will receive 2 retail bags of the subscribed beans monthly. For instance, if you subscribed to our Gachala Subscription, you'll receive 2 bags of Gachala (250g) monthly. That is roughly 1-3 cups of coffee daily. For our Single Origin Filter subscription, you'll receive 2 retail bags of coffee as well, and the amount will be dependent on which coffee you receive.




What are the benefits of your subscription plan?


Firstly, savings. The longer you subscribe, the more you save!

Secondly, convenience. Never run of coffee unexpectedly.
Thirdly, control. Choose exactly what you want based on your preferences and your coffee will be sent out to you within 48 hours of roasting. Fourth, no high upfront costs with our recurring payment subcription.




How is payment made?


You will pay for the first month of subscription upon checking out. It will then be on a recurring payment basis for subsequent months. Shipping costs has also been calculated into the cost of the subscription plans, so you do not need to pay for shipping fees upon checking out! You will also receive an email receipt upon every successful payment.




When will my order be processed and when will I receive my coffee?


Your order will be processed upon making the first purchase and on the same date of purchase for subsequent months.
You will receive you coffee beans 3 to 5 working days after your order has been processed. For instance, if you purchase the subscription on 1st Jan, subsequent payments will be on the 1st Feb, 1st Mar, 1st April and so on, automatically until the end of your subscription period. Once we have receive your payment each month, we will then process your order and have your coffee dispatched out the next Wednesday or Friday (whichever is earlier). For example, if you have purchased the subscription on 1st Jan 2021 (Friday), we will dispatch your coffee on the 6th Jan (Wednesday).

And on 1st Feb 2021 (Monday), where we will receive your next recurring payment, your coffee will be dispatched on the 3rd Feb (Wednesday).




How can I know how many more months of subscription am I left with?


You can login to your account on our website and click on 'My Orders'. The subscription order for the particular month will appear as a new order on the same date as your first purchase. If you have yet to create an account with us, make sure you do create one with the same email you've purchased your subscription with!