FAQ - Coffee Subscription
What is the coffee subscription plan?
The new subscription model (from Jan 2021) is a recurring plan whereby you'll get to receive your favorite coffee beans right to your doorstep monthly, without you having to purchase them over and over again.
Furthermore, you'll get to enjoy some savings depending on the subscription period, the longer you subscribe for, the more you save!
How are the subscription plans categorised?
Each subscription plan is catered to a fix Espresso Blend or Single Origin Filter.
For instance, you'll only receive Gachala if you subscribe to the Gachala Subscription Plan.
How does the subscription plan work?
It's simple! All you need to do is choose from our range of different subscription plans, your preferred length of subscription, and check out!
How long do I have to subscribe for?
You can choose between 3, 6 or 12 months.
You'll receive 2 bags of coffee when you purchase a subscription. If you'd like to receive more coffee, simply get another subscription!
Can I cancel my subscription?
Regrettably, no. Our subscription plans comes with a lower pricing and to avoid any exploitation, we have decided to not allow any cancellations.
Can I pause my subscription?
Yes, you can! Just drop us a email via firstname.lastname@example.org or via our Chat before your scheduled delivery.
Can I change my subscription?
Unfortunately, no. Each subscription plan is fixed!
How much coffee will I receive each month?
For each subscription plan, you will receive 2 retail bags of the subscribed beans monthly.
What are the benefits of your subscription plan?
Firstly, savings. The longer you subscribe, the more you save!
Secondly, convenience. Never run of coffee unexpectedly.
How is payment made?
You will pay for the first month of subscription upon checking out. It will then be on a recurring payment basis for subsequent months.
When will my order be processed and when will I receive my coffee?
Your order will be processed upon making the first purchase and on the same date of purchase for subsequent months.
And on 1st Feb 2021 (Monday), where we will receive your next recurring payment, your coffee will be dispatched on the 3rd Feb (Wednesday).
How can I know how many more months of subscription am I left with?
You can login to your account on our website and click on 'My Orders'. The subscription order for the particular month will appear as a new order on the same date as your first purchase.